"After spending many weeks preparing a presentation for our Manager’s Meeting, it occurred to me that I had not spelled out how costly turnover can be. I was one day away from presentation time and was still preparing other areas to be covered. I emailed Becky, whom I have never communicated with other than to sign up for her newsletters, etc., and ask her if she could email me a simple explanation that I could include. I sent this email to her on a Sunday afternoon, and I had the response by that evening. It was clear and simple, exactly what I asked from her. It allowed me to continue on and still include this example in the presentation. I can not tell you how great it was to know that I had someone help me like that without ever meeting me. She is great and so is her knowledge of human resources. Thanks again."

-Karen Smallwood
Human Resources Manager
NAA/PDR
Burlington, NC